Shipping policy

Voici un modèle complet de Politique d'Expédition (Shipping Policy) rédigé en anglais, prêt à copier-coller sur ta boutique Shopify (dans Settings > Policies ou sur une page dédiée Shipping Policy).

SHIPPING POLICY

OVERVIEW

At [Nom de ta marque, ex: Kronos Watches], we strive to offer fast, reliable, and secure worldwide shipping. Every order is carefully packaged and quality-checked before dispatch to ensure your product arrives in perfect condition.

1. PROCESSING TIME

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a second notification email with a tracking number once your order has shipped.

2. SHIPPING RATES & ESTIMATED DELIVERY TIMES

We ship to the United States, Europe (including France), Asia, and most worldwide destinations.

Destination Estimated Delivery Time Shipping Cost
United States 5 - 9 business days FREE (or $4.99 Standard)
France & Europe 6 - 10 business days FREE (or €4.99 Standard)
Rest of the World 7 - 12 business days Calculated at checkout
Note: Delivery times are estimates and may vary slightly due to local postal carriers, holiday peaks, or customs processing.

3. ORDER TRACKING

  • Once your package has shipped, you will receive an automated email containing a tracking number and a direct link to track your parcel in real-time.

  • You can also track your order directly on our website via the Track Your Order page.

4. CUSTOMS, DUTIES, AND TAXES

  • International Orders: For customers in the US, EU, and select countries, taxes and duties are generally included or managed to avoid extra charges upon delivery.

  • However, [Nom de ta marque] is not responsible for any additional customs fees, import duties, or local taxes applied by your country's customs office. Any such charges are the responsibility of the customer.

5. WRONG ADDRESS / UNDELIVERABLE PACKAGES

  • Please double-check your shipping address during checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer.

  • If a package is returned to us due to an incorrect address or failed delivery attempts, the customer will be responsible for the cost of re-shipping the item.

6. LOST OR DAMAGED PACKAGES

  • If your order arrives damaged, please take clear photos/videos of the product and packaging, and contact our support team immediately within 48 hours of delivery.

  • If your package is marked as "Delivered" by the carrier but you have not received it, please check with family members or neighbors first before contacting our support.

7. CONTACT US

If you have any questions regarding your order status or shipping details, please reach out to us:

  • Support Email: kronoswatches09@gmail.com

  • Customer Support Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST / CET)